Returns
Our Brand-New Return Portal is Now Live!
We’ve designed our new return portal to streamline the process and save you time.
Return Process
To initiate a return, please follow these steps:
- Log in to your account on our website.
- Navigate to the “Returns” section.
- Locate the “Returns Portal” link at the bottom of the page.
- Click on the “Returns Portal” and follow the provided instructions.
Note: The cost of the return label will be deducted from your store credit once your return is processed.
Return Policy
Store Credit for Returns:
All returns qualify for store credit, except for items specifically marked as non-returnable. Store credit will be issued in the form of a Hot Miami Styles gift card.
Note: Original shipping costs do not qualify for store credit.
Exceptions for Refunds:
While we primarily offer store credit, refunds to the original form of payment are provided only in these specific cases:
- If Hot Miami Styles cancels your order.
- If an item is sold out after your order is placed.
- If you receive an item that is damaged, defective, or incorrect.
Refunds are processed within 5-7 business days. Depending on your bank, it may take up to 10 business days to reflect in your account. For gift card purchases, the refund is immediate. There are no cash refunds.
Note: Original shipping fees are non-refundable.
Return Window:
Items must be returned within 14 days from the date of delivery.
Non-Returnable Items:
The following items are not eligible for return:
- Gowns
- Sale items
- Accessories
- Undergarments, including lingerie, swimwear, and bodysuits
Return Requirements:
To be eligible for a return, items must be:
- Sent back within 14 business days of receipt.
- In their original packaging, unused, without any makeup or deodorant stains, or odors.
- All sets must be returned as a set.
We reserve the right to limit or refuse any return.
Shipping for Returns:
Customers are responsible for shipping costs when returning items to Hot Miami Styles. These costs will be deducted from the total amount of the store credit given for the return.
Processing Your Return:
Returns are processed within 10 business days after we receive and inspect your items. You will receive an email notification once your return is complete.
Note: Original shipping costs are not eligible for store credit or refunds under any circumstances.
We’re here to help! If you have questions or need assistance, our customer service team is just a message away.